The short version: your first report is free, and if you cancel during the free period you are never charged. After that, plans are billed monthly in advance and are not refunded for a partial month — but if we fail to deliver what you paid for, or a charge was made in error, we will make it right.
1. Free first report
Every new subscription begins with a 7-day free period in which your first report is generated at no cost. A payment card is required, but nothing is charged until the free period ends. Cancel from Plan & Billing at any point before then and your card is not charged at all. We email you before the free period ends so the first charge is never a surprise.
2. Monthly billing and cancellation
After the free period, your plan renews monthly on the same calendar day and is charged in advance. You can cancel at any time; cancellation stops future charges and you keep full access until the end of the period you have already paid for. We do not refund the unused portion of a month after it has begun.
3. Plan changes
Upgrades are charged immediately for the prorated difference and unlock the new plan at once. Downgrades take effect at the next renewal, with any unused value applied as a credit to your next invoice. Neither is refunded in cash.
4. When we do refund
We will refund or credit a charge, at your choice, when:
- we didn't deliver — a paid month in which no report was produced for your business because of a failure on our side;
- a charge was made in error — a duplicate charge, a charge after a confirmed cancellation, or a charge at the wrong price;
- the law requires it in your jurisdiction.
Email support@marketscoutlocal.com from the address on your account within 30 days of the charge, with the business name and the date. We reply within a few business days; refunds go back to the original payment method through Stripe and typically appear within 5–10 business days depending on your bank.
5. What isn't refunded
- A paid month in which reports were delivered, including when you decide the service isn't for you — cancel instead, and no further charges occur.
- Reports whose findings you disagree with. Reports are automated research from public sources and may contain errors; see the Terms of Service.
- Months in which the service was unavailable for a short period; we may extend your period or credit your account instead.
6. Chargebacks
Please contact us before disputing a charge with your bank — we resolve billing mistakes quickly and a chargeback takes far longer for both of us. Accounts with an open chargeback are suspended until it is resolved.
7. Contact
infused Ideas LLC · support@marketscoutlocal.com